We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is available for browsing and shopping.
You are welcome to call and schedule an appointment. If we are with a guest, you will be asked to please leave your contact information and you will receive a call back. Lords & Ladies Salon also has on-line booking for your convenience.. We do request a credit card to hold your appointment. Your card will not be charged unless there is a cancellation with less than a 24-hour notice or a no-show. Your stylist has held your appointment spot and has turned away other guests who would have liked to get in for their beauty needs. Thank you in advance for respecting your stylist and other guests.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
If you are running late for your scheduled appointment, please give us a call and we will try to make arrangements so you can enjoy your scheduled time. However, this may not always be possible, and you will be responsible for payment for the entire service that was scheduled.
In the event of a cancellation, please call at least 24 hours prior to your appointment time.
- Same-day cancellations will be charged 50% of the services scheduled.
- No-shows will be charged 100% of the services scheduled
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
Cell phones and electronic devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and payments:
Lords & Ladies Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $35 will be charged for all checks returned for non-sufficient funds.